Return, Exchange & Refund Policy

We want you to be happy with your purchase. If you need to request a return, exchange, or refund, please review the following policy before submitting your request.

1. Return & Exchange Eligibility

To be eligible for a return or exchange, the item must meet all of the following conditions:

• The item must be unused and in its original condition.

• All original packaging, tags, and included materials must remain intact.

• The item must be free from stains, scratches, damage, odors, or other signs of use.

• The item must not have been altered, modified, or otherwise changed.

• All original accessories, attachments, and included items must be returned, if applicable.

Items that do not meet these conditions will not be eligible for a refund or exchange.

2. 30-Day Return Window

Eligible items may be returned or exchanged within 30 days of the delivery date.

Return or exchange requests must be submitted within 30 days after your order has been delivered, and the item must be shipped back promptly according to the return instructions we provide.

Requests submitted or items shipped back after the applicable return period will not be eligible for a refund or exchange.

Before returning any item, you must first contact us through our designated return channel and receive return instructions.

Items returned without prior authorization may not be accepted or processed. We cannot be responsible for loss, damage, or other issues resulting from unauthorized returns.

Returns and exchanges cannot be made in person at our office, warehouse, or other business locations. All approved returns must be shipped back according to the instructions provided.

3. Returns Within the United States

We offer a convenient return service for customers in the United States.

Return shipping fees are calculated as follows:

• 1–2 items: $8

• 3–4 items: $16

• 5–6 items: $24

• An additional $8 will be charged for every additional 2 items, or any portion thereof.

If you use the prepaid return shipping label provided by us, the applicable return shipping fee will be deducted from your final refund.

A prepaid return label will be provided to make the return process as convenient as possible.

Please note that orders cannot be combined for returns. Each order requires a separate return request and must be shipped back individually using the return label assigned to that specific order.

Customers may also choose to arrange and pay for return shipping themselves. If you choose this option, please use a trackable shipping service and provide us with the valid tracking number so we can monitor your return.

4. Orders Outside the United States

For all orders outside the United States, we do not accept returns or exchanges. All items are considered Final Sale.

However, if your order arrives damaged, defective, incorrect, or with an item missing, you may still contact us for assistance in accordance with the applicable sections of this policy.

5. Exchange Policy

If you would like to exchange an eligible item, please submit an exchange request within 30 days of the delivery date through our designated return and exchange channel.

Once your request has been approved, please return the original item according to the instructions provided.

After we receive and inspect the returned item and confirm that it meets our return requirements, we will process the exchange and arrange shipment of the replacement item.

Exchanges are subject to product availability. If the requested replacement is unavailable, we will contact you to discuss an alternative solution.

Please do not send an item back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted or processed.

Exchanges cannot be processed in person at our office or warehouse.

6. Refund Policy

To qualify for a refund, returned items must meet all return conditions outlined in this policy.

Once your return arrives at our warehouse, we will inspect the item to confirm its eligibility.

If the return is approved:

• The refund will be issued to the original payment method used for the purchase.

• We will process the refund within 5 business days after confirming that the item meets our return requirements.

• You will receive an email notification once your refund has been processed.

• Depending on your bank, credit card issuer, or payment provider, please allow an additional 5–7 business days for the refund to appear in your account.

If the returned item does not meet our return requirements, we reserve the right to refuse the refund.

For standard U.S. returns using our prepaid return label, the applicable return shipping fee will be deducted from the refund amount.

For product quality issues, please refer to the Quality & Warranty Policy below.

7. Return Inspection

Once a returned item arrives at our warehouse, we will inspect it to determine whether it meets the applicable return or exchange requirements.

If the item passes inspection, we will:

• Process the applicable refund; or

• Proceed with the approved exchange and arrange shipment of the replacement item.

If we determine that the returned item does not meet our return or exchange requirements, we reserve the right to refuse the refund or exchange.

In such cases, we will contact you and explain why the item did not qualify.

Please note that items determined to be ineligible for a refund or exchange may not be returned to you. The final handling of such items will depend on the circumstances.

8. Quality & Warranty Policy

If your item arrives with a quality issue, or if a quality problem occurs despite normal use and proper care, please contact us.

We will review the issue and work with you toward an appropriate resolution.

Our warranty does not cover damage resulting from:

• Normal wear and tear;

• Improper use or care;

• Accidents;

• Misuse or customer-caused damage;

• Unauthorized alterations or modifications;

• Damage caused by circumstances unrelated to a defect in the product.

To help us evaluate your request, we may ask you to provide your order information along with clear photos or videos showing the issue.

9. Damaged, Incorrect, or Missing Items

If your order arrives with any of the following issues:

• An item is damaged upon delivery;

• You received an incorrect item;

• An item from your order is missing;

Please contact us within 48 hours of delivery.

To help us investigate and resolve the issue as quickly as possible, please provide:

• Your order number;

• A brief description of the issue;

• Clear photos of the item;

• Photos of the outer packaging and shipping packaging;

• A photo showing the shipping label, if applicable;

• Any other information reasonably required to verify the issue.

Once the issue has been verified, we will provide an appropriate resolution depending on the circumstances, which may include a replacement, exchange, or refund.

Claims for damaged, incorrect, or missing items submitted more than 48 hours after delivery will not be eligible for a refund or replacement.

10. Important Return Information

Please contact us and submit a return or exchange request before sending any item back.

Do not return products to any address without prior authorization.

The sender address, logistics address, or warehouse address shown on your original package may not be our designated return address. Please use only the return address and instructions provided to you after your return request has been approved.

Unauthorized returns may not be identified or processed, and we cannot be responsible for any loss, damage, or additional costs resulting from items returned without authorization.

All returns and exchanges must be shipped back using an approved shipping method. We do not accept in-person returns or exchanges at our office, warehouse, or other business locations.

We recommend keeping your return shipping receipt and tracking information until your refund or exchange has been fully processed.