Shipping policy
Shipping Policy
Thank you for shopping with Youngershow. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
If you have any questions about your order, shipping status, or delivery, please contact us at:
Email: 2584513363@qq.com
1. Order Processing Time
Orders are usually processed within 1-3 business days after payment has been confirmed.
Processing time does not include weekends or public holidays.
During peak seasons, holidays, promotional periods, or periods of high order volume, processing may take longer than usual. If there is a significant delay in processing your order, we will contact you when necessary.
2. Shipping Destinations
We currently ship to selected regions and countries available at checkout.
Available shipping destinations may vary depending on product availability, logistics service coverage, and local delivery conditions.
If your shipping address is not supported at checkout, we may not be able to ship to your location.
3. Estimated Delivery Time
Estimated delivery time for orders shipped to the United States is usually:
7-15 business days after the order has been processed and shipped.
Please note that delivery times are estimates only and are not guaranteed.
Actual delivery time may vary due to carrier operations, customs clearance, weather conditions, holidays, local delivery delays, or other circumstances outside our control.
4. Shipping Fees
Shipping fees, if applicable, will be displayed at checkout before you complete your order.
Some orders may qualify for free shipping depending on the shipping destination, promotional rules, or order conditions shown at checkout.
The final shipping fee shown at checkout will apply to your order.
5. Tracking Information
Once your order has been shipped, we will provide tracking information when available.
Tracking information may be sent to the email address used when placing the order.
Please allow some time for tracking information to update after the package has been handed over to the shipping carrier.
If your tracking information has not updated for several days, please contact us and we will help review the shipping status where possible.
6. Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, import fees, or other charges required by the destination country or region.
These charges are not included in the product price unless clearly stated otherwise at checkout.
Customers are responsible for any applicable customs duties, taxes, or import fees required by local authorities.
Customs clearance may also affect the delivery time of your order.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully check your name, street address, apartment or unit number, city, state, postal code, country, phone number, and email address before submitting your order.
We are not responsible for failed delivery, delivery delays, lost packages, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.
If you notice an address error after placing your order, please contact us as soon as possible.
We cannot guarantee that shipping information can be changed after an order has begun processing or has been shipped.
8. Lost, Delayed, or Returned Packages
If your package appears to be lost, delayed, or returned to sender, please contact us so we can help review the situation.
We may ask you to provide your order number, shipping information, and any relevant tracking details.
If a package is returned due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, additional shipping fees may apply for reshipment.
Refunds for returned packages will be handled according to our Return, Exchange & Refund Policy.
9. Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or with an item missing, please contact us within 48 hours of delivery.
To help us review the issue, please provide:
Your order number;
A brief description of the issue;
Clear photos of the item;
Photos of the outer packaging and shipping packaging;
A photo showing the shipping label, if applicable.
Once the issue has been verified, we will provide an appropriate solution depending on the situation, which may include a replacement, exchange, or refund.
10. Return Shipping Address
Please do not return any product without contacting us first.
The sender address, logistics address, warehouse address, or any address shown on your original package may not be our designated return address.
All return requests must be approved before any item is shipped back.
After your return request has been approved, we will provide the correct return instructions and the designated return address for your order.
Items returned without prior authorization, or sent to the wrong address, may not be accepted or processed. We are not responsible for loss, damage, delays, or additional costs caused by unauthorized returns or returns sent to an incorrect address.
To request a return, exchange, or refund, please contact us at:
Email: 2584513363@qq.com
You may also log in to your customer account to request a return or cancellation when available:
Customer account: https://shopify.com/100863607069/account
11. Contact Us
If you have any questions about shipping, delivery, tracking, or returns, please contact us:
Youngershow
Email: 2584513363@qq.com
Website: https://youngershow.com